I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts concluded with us as the provider (Jasmin Nasser e.Kfr.) via the website https://piecelypuzzles.orderportal.com/. Unless otherwise agreed, we do not accept any of your own terms and conditions that may conflict with or deviate from ours.

(2) An entrepreneur is any natural or legal person or a legally capable partnership acting in the exercise of their commercial or independent professional activity when concluding a legal transaction.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods.

(2) By listing each product on our website, we make you a binding offer to conclude a contract under the conditions specified in the product description via the online shopping cart system.

(3) The contract is concluded via the online shopping cart system as follows: The goods intended for purchase are placed in the "shopping cart." You can access the "shopping cart" at any time via the corresponding button in the navigation bar and make changes there. After clicking the "checkout" or "proceed to order" button (or similar designation) and entering personal information as well as payment and shipping conditions, a summary of the order details will be displayed.

Before submitting the order, you have the opportunity to review and modify all information or to cancel the purchase (e.g., using the "back" function in your browser). By submitting the order using the appropriate button (e.g., "place binding order," "buy," "purchase now," or similar), you make a binding offer to conclude a purchase agreement.

However, the contract is only concluded when we explicitly confirm the order in text form (e.g., by email). The automated confirmation of receipt does not constitute acceptance of the offer.

(4) Orders are generally processed within [e.g., 1–3 business days] of receipt. During peak times or high demand, delays may occur. There is no entitlement to acceptance within a specific time frame.

(5) The acceptance of the order is subject to the availability of the ordered goods. If an item is not available at the time of order processing, we will inform you immediately. Payments already made will be refunded promptly in this case.

(6) We reserve the right to reject orders in whole or in part in individual cases—particularly in the case of pricing errors, technical issues, lack of creditworthiness, or justified suspicion of misuse. In such cases, no order confirmation will be sent, and no contract will be concluded. Payments already made will be fully refunded.

(7) Your inquiries for an offer are non-binding. We will send you a binding offer in text form (e.g., by email), which you can accept within 5 days, unless a different deadline is specified.

(8) Order processing and communication take place via email, partially automated. You must ensure that the email address you have provided is correct, that you can receive emails, and that they are not blocked by spam filters.

§ 3 Right of Retention, Reservation of Title

(1) You may only exercise a right of retention if it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

(3) If you are an entrepreneur, the following also applies:

a) We retain ownership of the goods until all claims arising from the ongoing business relationship have been fully settled. Pledging or transferring ownership by way of security is not permitted before the transfer of ownership.

b) You may resell the goods in the ordinary course of business. In this case, you already assign to us all claims arising from the resale in the amount of the invoice total; we accept the assignment. You remain authorized to collect the claim. However, if you fail to meet your payment obligations, we reserve the right to collect the claim ourselves.

c) If the reserved goods are combined or mixed with other items, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the claims to be secured by more than 10%. We are entitled to select the securities to be released.

§ 4 Warranty

(1) If you are an entrepreneur, the following applies:

a) Only our own statements and the manufacturer's product description are considered agreed upon as the condition of the goods.

b) In the event of defects, we provide a warranty at our discretion by repair or replacement. If the defect correction fails, you may demand a price reduction or withdraw from the contract. After a second unsuccessful attempt, the repair is considered failed unless the nature of the goods, the defect, or other circumstances indicate otherwise. In the case of a repair, we do not bear the increased costs resulting from the transport of the goods to a location other than the place of performance unless the transport corresponds to the intended use of the goods.

c) The warranty period is one year from the delivery of the goods. The shortening of the period does not apply:

• to damages culpably caused by us from injury to life, limb, or health and other damages caused by gross negligence or intent;

• if we have fraudulently concealed the defect or assumed a guarantee for the condition of the item;

• for items used according to their usual purpose for a building and which caused its defectiveness;

• for legal recourse claims that you have against us in connection with defect rights.

§ 5 Choice of Law

(1) German law applies.

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) do not apply.

II. Customer Information

1. Identity of the Seller

Jasmin Nasser e.Kfr.
Vahrenwalder Straße 269 A
30179 Hanover
Germany
Phone: +49 1577 3889957
Email: orders@piecelypuzzles.com

We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

2. Information on the Conclusion of the Contract

The technical steps for the conclusion of the contract, the actual conclusion itself, and the correction options are described in our General Terms and Conditions (Section I, § 2).

3. Contract Language and Storage

3.1. The contract language is German.

3.2. We do not store the complete text of the contract. Before submitting the order, the contract data can be printed or electronically saved using the browser's print function. After we receive the order, the order data, legally required distance selling information, and the General Terms and Conditions will be sent to you again by email.

3.3. For inquiries outside of the online shopping cart system, you will receive all contract data as part of a binding offer in text form (e.g., via email), which you can print or save electronically.

4. Key Features of the Goods or Services

The key features of the goods or services can be found in the respective product offer.

5. Prices and Payment Terms

5.1. Our offers are directed exclusively at entrepreneurs as defined by § 14 BGB. All prices are net prices plus statutory VAT.

5.2. Shipping costs are not included in the purchase price. They are shown separately and must be borne additionally by you unless free shipping is agreed upon.

5.3. Any costs incurred for money transfer (e.g., bank or currency exchange fees) are to be borne by the buyer, especially if the payment is initiated from outside the European Union.

The buyer must ensure that the full invoice amount is received without deductions ("OUR" payment instruction as per international payment standards).

6. Delivery Conditions

6.1. Delivery terms, delivery times, and any delivery restrictions are provided on our website or in the respective offer.

6.2. Delivery is at your own risk.

7. Statutory Liability for Defects

Liability for defects is governed by the warranty clause in our General Terms and Conditions (Section I, § 4).